Fathom
AI notetaking platform that automatically records, transcribes, and summarizes meetings across Zoom, Google Meet, and Microsoft Teams with instant post-call summaries
300K+
Companies
5.0
G2 Rating (6.6K reviews)
38 min
Saved per Meeting
$21.8M
Total Funding
Overview
Fathom is an AI notetaking platform founded in 2020 by Richard White (Y Combinator W21) that automatically captures and summarizes meetings, eliminating manual note-taking during calls. Used by over 300,000 companies, Fathom works across Zoom, Google Meet, and Microsoft Teams, delivering instant AI summaries within 30 seconds of call completion. The platform offers both bot-based and bot-free capture options via its desktop app, with native integrations to CRMs like Salesforce and HubSpot, plus ChatGPT and Claude for meeting data analysis. Fathom is SOC 2 Type II certified, GDPR compliant, and HIPAA compliant.
The Verdict
Who Should Use Fathom?
Best For
- Individual contributors wanting free unlimited meeting recording
- Sales reps needing automatic CRM sync to HubSpot/Salesforce
- Small teams on Zoom, Meet, or Teams wanting shared meeting search
- Users who want summaries in 30 seconds post-call
- Teams wanting bot-free capture option (Mac desktop app)
Not Ideal For
- Client-facing meetings where visible bot is problematic
- Offline or in-person recording needs (no mobile app)
- Enterprise rollouts to 100+ users without device management
- Teams needing deep conversation intelligence analytics
- Multilingual transcription (limited language support)
What's Great
- Best free tier in category - unlimited recordings, transcripts, and AI summaries
- Fastest summaries - delivered in ~30 seconds after call ends
- 85-95% transcription accuracy in clean audio conditions
- 15+ summary templates including SPICED, MEDDPICC, and BANT for sales
- Bot-free capture option via Mac desktop app eliminates "who joined?" moments
- Native ChatGPT and Claude integration for meeting data analysis
- Automatic CRM sync saves ~20 minutes per meeting in data entry
- Clean, focused interface with minimal learning curve
Watch Out For
- Bot visibility is #1 complaint (415 G2 mentions) - joins as visible participant
- Recording glitches reported - auto-join issues, unexpected recordings, audio failures
- No iOS or Android apps - requires laptop/desktop for all recording
- Enterprise deployment requires local admin for desktop app install
- Summary accuracy can be inconsistent for detailed documentation needs
- Less powerful CRM integration than Fireflies for complex workflows
- Limited team/collaboration features compared to Otter at scale
Pricing
Free
$0
Unlimited recordings, transcripts, AI summaries, clips, playlists, search
Premium
$19/mo
Advanced summaries (15+ templates), AI action items, custom bot
Team
$19/user/mo
Global search, team playlists, SSO, custom vocabulary (min 2 users)
Business
$34/user/mo
CRM field sync, Deal View, AI scorecards, coaching metrics
View all features & details
Core Features
- Automatic meeting recording & transcription
- Instant AI summaries (~30 sec post-call)
- 15+ summary templates (SPICED, MEDDPICC, BANT)
- AI action item extraction
- Searchable transcript library
- Meeting clips & playlists
- Ask Fathom - query your meeting history
- Bot-free capture (Mac desktop app)
Platform Support
- Zoom
- Google Meet
- Microsoft Teams
- Mac desktop app (bot-free)
- Windows desktop app
- No mobile apps currently
Integrations
- Salesforce
- HubSpot
- Slack
- Notion
- Asana
- ChatGPT & Claude
- Zapier (5,000+ apps)
- Public API & MCP
Security & Compliance
- SOC 2 Type II certified
- GDPR compliant
- HIPAA compliant
- SSO/SCIM support (Team+)
- Custom data retention (Business)
Company
- Founded: 2020
- Founder: Richard White
- HQ: San Francisco, CA
- Employees: ~95
- Y Combinator W21
- Funding: $21.8M (Zoom, Maven Ventures)
Special Programs
- Qualified Portfolio Program: Up to 2 years free for startups
- Nonprofit Program: 10 free seats
- Switch Offer: Free Business plan through existing contract + data migration
How It Compares
| Feature | Fathom | Fireflies.ai | Otter.ai | tl;dv |
|---|---|---|---|---|
| G2 Rating | 5.0 (6.6K) | 4.8 | 4.3 | 4.7 |
| Free Tier | Unlimited | 800 min/mo | 300 min/mo | Unlimited (3-mo delete) |
| Summary Speed | ~30 sec | 1-2 min | 1-2 min | 1-2 min |
| Bot-Free Option | Yes (Mac) | No | No | Yes |
| CRM Integration | Good | Best | Basic | Good |
| Mobile App | No | Yes | Yes | No |
| Languages | Limited | 100+ | 10+ | 30+ |
| Live Transcription | No | Yes | Best | Yes |
| Team Analytics | Basic | Good | Good | Best |
| Best For | Free unlimited | Sales CRM sync | Live transcription | Custom summaries |
User Reviews
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