Fireflies.ai
AI meeting assistant that records, transcribes, and summarizes meetings with 95% accuracy across 100+ languages, featuring CRM integrations and conversation intelligence
Overview
Fireflies.ai is an AI-powered meeting assistant that automatically records, transcribes, and summarizes conversations across video conferencing platforms including Zoom, Google Meet, and Microsoft Teams. Founded in 2016, the platform offers 95% accurate transcription in over 100 languages with speaker identification, real-time meeting assistance, and deep integrations with CRM tools like Salesforce and HubSpot. Fireflies is particularly strong for sales teams needing automated meeting logs synced directly to deal records, and is trusted by over 800,000 companies including 75% of Fortune 500 organizations. The platform is SOC 2 Type II certified, GDPR compliant, and offers HIPAA compliance on Enterprise plans.
The Verdict
Who Should Use Fireflies.ai?
Best For
- Sales teams needing CRM automation (Salesforce, HubSpot)
- Teams requiring multilingual transcription (100+ languages)
- Organizations wanting deep third-party integrations
- Customer success teams tracking conversation intelligence
- Enterprises needing HIPAA compliance and SSO
Not Ideal For
- Individuals wanting free unlimited summaries (Fathom is better)
- Users uncomfortable with visible bot joining calls
- Teams on tight budgets with many users
- Organizations with strict biometric data policies
- Users who prioritize real-time live transcription (Otter excels)
What's Great
- Most integration-heavy notetaker - connects directly to Salesforce, HubSpot, Pipedrive, and 100+ tools
- 95% transcription accuracy with speaker identification
- Supports 100+ languages with auto-language detection
- Real-time AI assistance with "Talk to Fireflies" powered by Perplexity
- Conversation intelligence and team analytics on Business plans
- Voice Agents for autonomous call handling
- SOC 2 Type II, GDPR, and HIPAA compliance available
- Best value for sales teams at $10/user/month (annual)
Watch Out For
- Visible bot joining calls can be awkward in client-facing meetings
- AI summaries sometimes miss context or get meaning wrong (39 G2 mentions of AI inaccuracy)
- Free tier storage is restrictive (800 min total vs Fathom's unlimited)
- Billing and cancellation friction reported by users
- December 2025 class-action lawsuit filed over biometric data collection (BIPA)
- Blocked by some universities (Cornell, Tufts, Oxford) due to privacy concerns
- Interface can feel cluttered for non-sales use cases
Pricing
View all features & details
Core Features
- 95% accurate transcription
- AI-powered meeting summaries
- Action items extraction
- Speaker identification
- Real-time live transcription
- AskFred AI assistant
- Talk to Fireflies (Perplexity-powered)
- Voice Agents for autonomous calls
Platform Integrations
- Zoom, Google Meet, MS Teams
- Salesforce, HubSpot, Pipedrive
- Slack, Notion, Asana
- Aircall, RingCentral
- Zapier automation
- 100+ integrations total
Security & Compliance
- SOC 2 Type II certified
- GDPR compliant
- HIPAA compliant (Enterprise)
- Zero data retention for AI training
- SSO + SCIM (Enterprise)
- Private storage options
- Custom data retention
Company Info
- Founded: 2016
- HQ: San Francisco, CA
- Founders: Krish Ramineni, Sam Udotong
- Funding: $19M (Canaan, Khosla Ventures)
- Employees: ~118 across 6 continents
- Customers: 800,000+ companies
How It Compares
| Feature | Fireflies.ai | Otter.ai | Fathom |
|---|---|---|---|
| G2 Rating | 4.8/5 | 4.3/5 | 5.0/5 |
| Free Tier | 800 min total | 300 min/mo | Unlimited |
| Free AI Summaries | Limited | Limited | 5/month |
| Pro Price (Annual) | $10/user/mo | $8.33/user/mo | $15/user/mo |
| Languages | 100+ | 38 | Limited |
| CRM Integration | Deep (SF, HS) | Basic | Basic |
| Live Transcription | Yes | Best | Yes |
| Speaker ID | Strong | Weak | Good |
| Visible Bot | Yes | Yes | No |
| HIPAA Available | Enterprise | Business | Team Pro |
| Best For | Sales teams | Real-time collab | Individuals |